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Key Responsibilities
-Provide day-to-day technical assistance to all departments
-Escalate issues to a higher tier where appropriate
-Understand and address the existing technical requirements of the company, and anticipate future needs
-Evaluate the desirability and cost-effectiveness of various products and services available to the company
-Work with Department heads to help assess software knowledge levels required for various company positions and recommend training needed to maintain required levels
-Remain informed of new technological developments
-Where applicable, suggest areas for improvement
Skills and Experience
- Fluently Bilingual (English and French)
- 5+ years in IT (over and above entry-level positions)
- Excellent verbal and written communication skills
- Ability to work independently from different locations and with flexible hours
- Ability to clearly document technical issues, instructions, proposals
- Strong overall knowledge of business software, hardware, networking and security
- Expertise in installation and troubleshooting
- Comfort and familiarity with the following :
> VPN
> remote assistance
> Microsoft Exchange Server
> Microsoft Office Communicator, SharePoint, Project (2007)
> Microsoft Office 2007
> Microsoft CRM
Asset:
-Cisco IP phone systems
-Cisco DMP
Education
- IT industry certification, ideally as follows:
One or more of :
CompTIA Network+
CompTIA Security+
MCITP: Enterprise Support Technician
AND two or more of :
MCTS: Microsoft Exchange Server 2007, Configuration
MCTS: Microsoft Office Communications Server 2007, Configuration
MCTS: Microsoft Office SharePoint Server 2007, Configuration
MCTS: Managing Projects with Microsoft Office Project 2007
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