This is a great opportunity for a junior person to enter the field of IT Security and in get touch with bleeding-edge security technologies.
Skills Required
Support of the IT Security Hotline - a customer facing phone line for IT security event related issues
• Interpreting customer requests for all IT Security Products and Services (e.g. Firewalls, Kerberos, Top Secret, Security Alerts, Investigations, etc.) and direct calls to the appropriate area of the IT Security Team and utilization of our internal problem management ticketing system.
• Monitoring of IT Security Monitoring infrastructure (Data Leakage, Network Behavioral Analysis, Intrusion Detection Systems)
• Monitoring of IT Security's Infrastructure technologies (Firewalls, Anti-Spam, Anti-Virus, Authentication systems)
• Initial troubleshooting/triage of possible security breaches
• Incident confirmation, initial triage and escalation
• Participate in daily Ready For Business & End Of Day calls
Skills Desired
• General IT knowledge desired : basic networking & unix skills (for ex: BA in Computer Science)
• Excellent written and oral communication skills. Fluent English is required
• Good customer facing skills
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• The candidate must be a self-starter but must recognize the importance and value of working as a member of an operations support team
• Ability to work responsibly with or without direct supervision.
• Working knowledge of common operating systems and software applications.
• Must be reachable via cellphone/pager in case of emergency.